Frequently Asked Questions
Everything you need to know about our innovative home and kitchen solutions.
How long does shipping typically take?
Standard shipping usually takes between 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy for kitchenware?
We offer a 30-day return policy for unused items in their original packaging. Please ensure the product is in its original condition to qualify for a full refund.
Do your products come with a warranty?
Yes, all Joseph Joseph products are covered by a 2-year manufacturing guarantee against defects. Please keep your proof of purchase to facilitate any warranty claims.
Are Joseph Joseph products BPA-free and food safe?
Absolutely. All our food-contact surfaces are tested to meet international safety standards and are 100% BPA-free and non-toxic.
Can I put my Joseph Joseph products in the dishwasher?
While many of our items are dishwasher safe, we recommend checking the specific care instructions on the product page or the base of the item to ensure its longevity.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.