Returns & Exchanges
At Joseph Joseph, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return it to us within 30 days of receipt in its original packaging and condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original Joseph Joseph packaging, ensuring all parts and manuals are included to qualify for a full refund.
Attach Shipping Label
Download and print your prepaid return shipping label from the portal and affix it clearly to the outside of your parcel.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing